I hear static in my headset.
If you hear static in the headset, try an alternate file to ensure the file you were listening to was not causing the static or distortion. In the Settings Menu, navigate to “System” and then to “Software Update” to check for any pending software updates. Complete any pending updates. If current software is already installed and the static is still audible, turn the headset off for 30 seconds before turning it back on. If the problem persists, please contact Royole Customer Service at email@example.com for possible warranty options.